Politique de remboursement

Return & Refund Policy At Vesano, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help make it right. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ RETURN ELIGIBILITY You may return items within 30 days of delivery for a refund or exchange. To qualify for a return, items must meet the following conditions: ✓ Returned in original condition and packaging ✓ Unused and undamaged ✓ All original labels and accessories included ✓ No signs of use or damage ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ HOW TO REQUEST A RETURN IMPORTANT: You must contact us before returning any items. To initiate a return:

  1. Email us at contact@vesano.co.uk within 30 days of delivery
  2. Include your order number and reason for return
  3. Attach photos of the product (if defective or incorrect item) Our customer service team will review your request and provide:
  • Return authorization
  • Return shipping address
  • Return instructions
  • Return shipping label (if applicable) Please do not return items without prior authorization, as unauthorized returns may not be processed. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ RETURN SHIPPING Return shipping options:
  • For defective or incorrect items: We will provide a prepaid return label
  • For change of mind: Customer is responsible for return shipping costs Return Address: The return address will be provided via email after your return request is approved. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ REFUND PROCESS Once your return is received and inspected:
  • Refunds are processed within 5-10 business days
  • Refunds are issued to your original payment method
  • Please allow 5-10 additional business days for the refund to appear in your account Original shipping costs are non-refundable (unless the item was defective or incorrect). ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ NON-RETURNABLE ITEMS ✗ Items used, damaged, or altered ✗ Items returned after 30 days ✗ Items returned without prior authorization ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ EXCHANGES For exchanges:
  1. Contact us to initiate a return
  2. Once approved, return the original item
  3. Place a new order for your preferred item This ensures faster processing. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ CONTACT US 📧 Email: contact@vesano.co.uk 🌐 Website: vesano.co.uk